Returns and Refund Policy

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Overview

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of items are exempt from return. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

Refunds

Once we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We will also notify you whether your refund has been approved or denied.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially processed.

Next, contact your bank. It often takes some time for a refund to be processed.

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Sale items

Only full-price items are eligible for a refund. Sale items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate.

If the item wasn't marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Shipping and Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your replacement product to arrive may vary.

If you are returning high-value items, you may want to use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Please contact us at {email} with any questions regarding refunds and returns.